manis33 Privacy Policy

Last updated: 11 June 2026

1. Introduction

This Privacy Policy ("Policy") is issued by manis33 ("manis33", "we", "us", "our"), the operator of the online gaming platform accessible at manis33.win and all associated sub-domains and applications (collectively, the "Platform"). This Policy explains what personal data manis33 collects from members and visitors, how that data is used, how it is protected, and the rights available to data subjects in respect of their personal information.

By registering an account or using any part of the manis33 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside the manis33 Terms & Conditions, which govern the overall use of the Platform.

2. Data Controller

For the purposes of applicable data protection legislation, manis33 acts as the data controller in respect of personal data collected through the Platform. As data controller, manis33 determines the purposes and means of processing personal data and bears responsibility for ensuring that such processing is carried out lawfully, fairly, and transparently.

All enquiries relating to data protection and the exercise of data subject rights should be directed to the manis33 Data Protection team via the contact details set out in Section 16 of this Policy.

3. Categories of Personal Data We Collect

manis33 may collect and process the following categories of personal data about you:

manis33 does not intentionally collect any special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless expressly required by applicable law or regulatory obligation.

4. How We Collect Your Data

manis33 collects personal data through the following means:

• Direct provision: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or responding to promotions.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, session tracking technologies, and server log files. See Section 8 for further detail on cookies.
• Third-party payment processors: Financial transaction references and confirmation data received from payment service providers including Touch n Go eWallet, DuitNow, Boost, GrabPay, and FPX-connected banks when you make deposits or request withdrawals.
• Identity verification services: Data returned by third-party KYC and identity verification providers used by manis33 to confirm account eligibility.
• Fraud prevention services: Risk signals and flags returned by third-party fraud detection systems used to protect the integrity of the manis33 Platform and its members.

5. Legal Basis for Processing

manis33 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil manis33's obligations to you under the Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering legislation, age verification requirements, tax reporting obligations, and regulatory instructions.
• Legitimate interests: Processing carried out in furtherance of manis33's legitimate business interests, including fraud prevention, platform security, product improvement, and responsible gaming enforcement, where those interests are not overridden by your own rights and interests.
• Consent: Where manis33 relies on consent as the legal basis for processing (for example, for certain marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. How We Use Your Personal Data

manis33 uses personal data for the following purposes:

• To create, manage, and maintain your manis33 account, including processing your registration and verifying your identity and age.
• To process deposits, withdrawals, and all financial transactions associated with your manis33 account.
• To deliver gaming services, including settling bets, crediting winnings, and administering bonus offers and loyalty programmes.
• To communicate with you about your manis33 account, including transactional notifications, security alerts, and responses to support enquiries.
• To comply with legal and regulatory obligations, including anti-money-laundering checks, reporting to competent authorities, and age verification.
• To detect, investigate, and prevent fraudulent activity, cheating, bonus abuse, and other breaches of the manis33 Terms & Conditions.
• To enforce responsible gaming measures, including monitoring for signs of problem gambling and applying self-exclusion or limit restrictions where appropriate.
• To improve and develop the manis33 Platform, including analysing usage patterns, testing new features, and diagnosing technical issues.
• To send you promotional communications about manis33 products, offers, and events, where you have consented to receive such communications or where manis33 has a legitimate interest in doing so.

7. Sharing Your Personal Data

manis33 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• Payment service providers: Touch n Go eWallet, DuitNow, Boost, GrabPay, FPX-connected banks, and other payment processors, for the purpose of processing your deposits and withdrawals.
• Identity verification and KYC providers: Third-party services engaged by manis33 to verify the identity, age, and eligibility of account holders.
• Fraud prevention and risk management services: Providers of fraud detection, anti-money-laundering screening, and responsible gaming monitoring tools.
• Gaming software providers: Licensed third-party game studios and live casino operators whose games are made available through the manis33 Platform, to the extent necessary for game delivery and session management.
• Regulatory and law enforcement authorities: Where manis33 is required or permitted by applicable law to disclose personal data to governmental, regulatory, or law enforcement bodies.
• Legal and professional advisers: Lawyers, auditors, and other professional advisers engaged by manis33 in connection with legal proceedings or compliance obligations.

manis33 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes.

8. Cookies & Tracking Technologies

manis33 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device when you visit the Platform. manis33 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the Platform, including maintaining your login session and enabling core functionality. These cannot be disabled.
• Performance cookies: Collect anonymised information about how visitors use the Platform, including which pages are visited most frequently and any error messages encountered. This data is used by manis33 to improve Platform performance.
• Functional cookies: Remember your preferences, such as language settings and preferred deposit method, to provide a more personalised experience on the manis33 Platform.
• Analytical cookies: Used by manis33 to understand user behaviour in aggregate, analyse game popularity, and measure the effectiveness of promotional campaigns. Data collected is anonymised or pseudonymised where possible.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the manis33 Platform.

9. Data Retention

manis33 retains personal data for as long as your account remains active and for such additional periods as are required by applicable law, regulatory obligation, or legitimate business purpose. As a general guide:

• Account registration and identity data is retained for a minimum of five (5) years following account closure, in accordance with anti-money-laundering regulatory requirements.
• Financial transaction records are retained for a minimum of seven (7) years for tax and accounting compliance purposes.
• Customer support communications are retained for a minimum of three (3) years.
• Technical and usage data is typically retained in identifiable form for twelve (12) months, after which it may be aggregated and anonymised for analytical purposes.

Once the applicable retention period expires and no legal basis for continued retention exists, manis33 will securely delete or anonymise the relevant personal data.

10. Your Data Subject Rights

Subject to applicable law, you have the following rights in relation to your personal data held by manis33:

• Right of access: The right to request a copy of the personal data manis33 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to manis33's legal retention obligations.
• Right to restrict processing: The right to request that manis33 limit the manner in which it processes your data in certain circumstances.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
• Right to object: The right to object to manis33's processing of your personal data where that processing is based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact manis33 via the details in Section 16. manis33 will respond to all valid requests within 30 days. Identity verification may be required before manis33 can process a data subject request.

11. Data Security

manis33 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the manis33 Platform.
• AES-256 encryption for personal data stored in manis33 databases.
• Role-based access controls restricting internal access to personal data to authorised personnel with a legitimate operational need.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Multi-factor authentication requirements for all staff with administrative access to systems holding personal data.
• Comprehensive incident response procedures, including processes for notifying affected members and relevant authorities in the event of a data breach where required by applicable law.

While manis33 takes all reasonable precautions to safeguard your data, no internet transmission or electronic storage system is entirely secure. You are responsible for keeping your manis33 login credentials confidential and for notifying manis33 promptly of any suspected unauthorised access to your account.

12. International Data Transfers

In the course of providing its services, manis33 may transfer your personal data to recipients located in jurisdictions outside Malaysia. Where such transfers occur, manis33 ensures that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses approved by competent data protection authorities, or transfers to jurisdictions recognised as providing an adequate level of data protection. If you wish to obtain information about the specific safeguards applicable to a particular international transfer, please contact manis33 using the details in Section 16.

13. Children's Privacy

The manis33 Platform is strictly intended for adults aged 21 years and above. manis33 does not knowingly collect personal data from individuals under the age of 21. If manis33 becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, it will take immediate steps to delete that data and close the relevant account. If you believe that manis33 may have inadvertently collected data from an underage individual, please contact us immediately using the details in Section 16.

14. Third-Party Links

The manis33 Platform may, from time to time, contain references to third-party services, including payment processors and game providers. This Privacy Policy applies solely to data collected and processed by manis33. manis33 is not responsible for the privacy practices of third-party services and encourages you to review the privacy policies of any third-party services you interact with.

15. Amendments to This Policy

manis33 reserves the right to amend this Privacy Policy at any time. Where material changes are made, manis33 will notify active members via the registered email address or a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this Policy. Your continued use of the manis33 Platform following notification of any amendments constitutes acceptance of the updated Policy.

16. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the manner in which manis33 processes your personal data, please contact our Data Protection team via the 24/7 live chat facility available on the Platform or by email at: [email protected]

manis33 will acknowledge all data protection enquiries within 3 business days and aim to provide a substantive response within 30 days. If you are not satisfied with manis33's response or consider that manis33 is processing your personal data in a manner that does not comply with applicable data protection law, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.